Product Extranet

Website Privacy Policy

  1. Website Operator.

    This policy refers only to the Mitrefinch support website, located at and
    This policy does not govern Mitrefinch’s other websites.

    This website is maintained by Mitrefinch Ltd, based at the following address:

    Mitrefinch House
    Green Lane Trading Estate
    YO30 5YY

    We recognise the importance of protecting your personal information. Any personally identifying information, such as your name, address, email address or any other information that relates to you, provided via this website will be processed by Mitrefinch in accordance with the terms of the Data Protection Act 1998 and the terms of this privacy policy.

    By submitting personal information via the website you are consenting to the processing of the information for the purposes, and via the methods, set out in this policy.
  2. The Information We Gather.
    1. Log Files. We track IP addresses in order to track trends in the usage of the website. This includes the referring website and movements of visitors on the website. We may monitor the browsers and operating systems used to visit our sites. This information is used to improve and administer the site, and is not linked to personally identifying information.
    2. Cookies.
      Our site uses session cookies to store certain pieces of information about your preferences on the website. You may disable cookies in your browser preferences, but you may find this action limits your use of the site, since we need to record some of your preferences in order to give you the information required in some sections of the site.
    3. Information Submitted to the Website.
      Some sections of the website will perform a function, or send a message to Mitrefinch, based on the input of information, which may be personally identifying, or may be related to the organisation you represent. In these cases the data is held for as long as is required to perform the service requested, or as long as required in order to process and answer the message.
    4. Customer Uploads.
      Some uploads performed by customers are of an especially sensitive nature and may contain personally identifying information. We would like to reiterate that information submitted via the website will be processed according to the Data Protection Act 1998.

      We will use the data uploaded only for the purposes specified in the telephone call that initiated the upload. Usually this will be to fix a problem with the data that may be causing the software to fail.

      When the data is no longer needed for the purpose specified in the telephone call the data will be destroyed.
  3. Third Parties.

    We do not share the information gathered via the website with third parties, we process it entirely within Mitrefinch. Should the exceptional need arise to share personally identifying data with a third party, we will seek consent prior to doing so. Personally identifying information will only be used for the purposes set out above.
  4. Security.

    For the most secure method of using this website, please ensure you are using the SSL version. You can detect the SSL version by the presence of an icon displaying a closed padlock symbol in your browser, and the use of the https prefix instead of the more usual http prefix. If you are in doubt please use this link to view the SSL version of the website.

Questions or Queries.
If you have a question about the use of data that is not answered herein please feel free to email us at