Product Extranet

Holiday season is coming

With the holiday season approaching it is important that you make sure your system is setup to correctly deal with absences to make sure your staff get processed correctly.

If you have any queries relating to the the setup of absences or entitlements please contact the Helpdesk and we'll happy to help.

If you have any problems or technical queries relating to any of our products. You can contact the Helpdesk either by phone on 01904 693949 or by email at

Mitrefinch Support Team

Question of the Day

5 TMS (windows): There are no clockings coming through for any one?

Check that the poller is running. To do this go to the polling PC. The polling program is normally minimized at the bottom of the screen. If it isn't then click on an icon for poll clocks. If there is no icon the click on start\programs\Mitrefinch\poll clocks. This will minimize click on it so that you can see it. If it states 'awaiting to start' the close this screen by using the x and then restart it. You should see action on the poller. If it states RESET then please check the hardware frequently asked questions as it is likely that there may be a comms or fatal comms error, or that this is not the polling PC.